The project focused on developing a user-friendly chatbot designed to revolutionize customer engagement for e-commerce businesses. The chatbot was built to interact with customers in real time, addressing their queries and providing detailed product information. Leveraging AI, it offered personalized product recommendations tailored to individual user behavior and preferences, enhancing the shopping experience. Additionally, it streamlined the checkout process by guiding customers through their purchases, ensuring a seamless transaction. Capable of handling multiple customer interactions simultaneously, the chatbot maintained efficiency even during peak shopping hours. To provide a unified experience, it was seamlessly integrated with the client’s existing e-commerce platform and CRM systems, aligning with their operational workflows and enhancing overall customer satisfaction.